Returns & Refunds
At vertexpaysolutions, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
If your return is approved, we will initiate a refund to your original method of payment (ACH/Bank Transfer).
You will receive the credit within 5–7 business days, depending on your bank’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.